RE: [otrs] error OTRS-PM-10

8 Nov 2004

      Hi Eric,

It has to be set in your MySQL Configuration File (my.cnf).

Regards,

    Markus Ruecker

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-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On 
Behalf Of Eric Assouad
Sent: Monday, November 08, 2004 5:15 PM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] error OTRS-PM-10
Thanks Tyler, I am trying to find out how to change the max 
attachment size in the documentation, but I haven't found it 
yet. Could you tell me how?
Thanks,
Eric
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On 
Behalf Of Tyler Hepworth
Sent: Monday, November 08, 2004 9:09 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] error OTRS-PM-10
On Mon, 8 Nov 2004 08:38:16 -0700, Eric Assouad 
 wrote:
...
What does the message below mean and how can I fix it? It's happens
every night and is causing the e-mail to bounce and create a new 
ticket everyday around midnight.
Got a packet bigger than 'max_allowed_packet', SQL: 'INSERT INTO
article_plain (article_id, body, create_time, create_by,
change_time,
...
change_by) VALUES (2591, 'From EPonomarenko@sandcherry.com Thu Sep 2
15:05:02 2004
Has to do with attachment size.  The default only allows 
attachments of <= 2Mb.  If an attachment larger than this 
comes in, you get the message.  You have to increase the 
max_allowed_packet size and make sure your database supports 
the larger attachment as well.
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