Hi,

Are you running thependingjobs cron job ? I think you do .
check if you have locked the Ticket.
If not, you must be a subscriber of the queue to get the notification. If there is no
subscriber of the queue there will be no notification..

Greetings
Matthias

Kuivaniemi, Esa wrote:

Hello!

I have worked with the OTRS about one month. I have one very strange problem, OTRS doesn’t send a pending nor escalation notification when the ticket has reached it’s time limit. However it sends a notification if somebody moves ticket into My Queue.

Into the system log appears a note when the ticket move notification is send (Sent agent 'Move' notification to 'ekuivaniemi@bigdutchman.de'.) , but there appears no note about pending notification. Sometimes into the system log appears a this kind of note: “Can't find notification for Agent::PendingReminder and es, try it again with en!” , but not every time.

I have tried to check all configurations, but I haven’t found a solution.

Thanks for your help!

Esa Kuivaniemi BigDutchman

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