Hello,
On Tue, Mar 28, 2006 at 10:30:00AM +0000, Tojo RANDRIANAIVOJAONA wrote:
> With LDAP Backend, Customer user can't see any tickets in section Company
> tickets !!
You have to insert a new field in your LDAP directory that stores the
customer IDs for the customers which tickets should be accessed.
For example customer A should access the tickets of B and C via the
company ticket link.
- Add a new Field CustomerIDS to your LDAP directory
- Insert for user A into the CustomerIDs field the customer IDs of B and
C seperated by a semilicolon ("B;C;") and
- add the new CustomerIDs field to the CustomerUser MAP array in your
Kernel/Config file:
[....]
#
var, frontend, storage, shown (1=always,2=lite), required,
storage-type, http-link, readonly
[
'UserSalutation', 'Salutation', 'salutation', 1, 0, 'var',
'', 0],
[
'UserFirstname', 'Firstname', 'first_name', 1,
1, 'var', '', 0],
[
'UserLastname', 'Lastname',
'last_name', 1, 1, 'var', '', 0],
[
'UserLogin', 'Username',
'login', 1, 1, 'var', '', 0],
[
'UserPassword', 'Password',
'pw', 0, 1,
'var', '', 0],
[
'UserEmail', 'Email', 'email',
0, 1, 'var', '', 0],
[
'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0],
[
'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],
[...]
Hope that helps :).
> tojo
Best regards,
Christian
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