I forgot to mention that you need to configure some things via the SysConfig in the agent interface: Ticket::Frontend::CustomerTicketZoom###State must be set to 'Yes' Ticket::Frontend::CustomerTicketZoom###StateType must include 'open' Regads, Elva On 11/10/2010 11:43 AM, Elva Novoa wrote:
Hello,
Yes, it is possible for a customer to change the state of a ticket from a closed state to an open one from the customer interface (customer.pl).
What the customer has to do is to add a new article and set the new desired state for the ticket.
Regards, Elva
On 11/10/2010 11:31 AM, Serge A. Ribalchenko wrote:
Hi all,
(otrs-3.0-beta7)
Is it possible to change state from 'closed successfully' to, say, 'open' for a customer, if he/she using web-interface (customer.pl) ?
All that I found in google says about agent interface (index.pl) or mail interface (PostmasterFollowUpState).
Please help =)
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