Re: [otrs] Upgrade from 2.4.4 to 3.0.1 to 3.1.7

6 Jul 2012

      Hi Steve,

I have tried your suggestion and am now getting the following error on the
same page (Title/Properties), any ideas? I have tried re-run the bin/
otrs.RebuildConfig.pl but still the same.

[image: Inline images 1]

Derek Kiely
EMEA Support Team Leader
KEMP Technologies Limited http://www.kemptechnologies.com/
Mary Rosse Centre
Holland Road
National Technology Park
Limerick
Ireland
DDI: +353 61 260104
Office: +353 61 260101

On 5 July 2012 18:10, Steven Carr  wrote:
...
If a file is named .rpmsave then this is because it did not match the file
distributed with the RPM and so when it was upgraded it moved your
configuration to one side.
You can try renaming otrs.conf.rpmsave to otrs.conf and restarting Apache
- but there may be configuration being loaded from elsewhere in your Apache
config, so check the rest of the Apache config files first incase there are
any directives pointing to the old otrs scripts directory.
Steve
On 5 July 2012 18:02, Derek Kiely  wrote:
...
Hi Steve,
Thanks for the feedback, I checked in the /etc/httpd/conf.d directory and
I see a file called otrs.conf.rpmsave - here it is
# --
# added for OTRS (http://otrs.org/)
# $Id: apache2-httpd-new.include.conf,v 1.3 2007/04/16 12:11:53 martin
Exp $
# --
# agent, admin and customer frontend
ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"
# if mod_perl is used
#<IfModule mod_perl.c>
# load all otrs modules
    Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
    PerlModule Apache2::Reload
    PerlInitHandler Apache2::Reload
    PerlModule Apache2::RequestRec
# set mod_perl2 options

#        ErrorDocument 403 /otrs/customer.pl
        ErrorDocument 403 /otrs/index.pl
        SetHandler  perl-script
        PerlResponseHandler ModPerl::Registry
Options +ExecCGI
        PerlOptions +ParseHeaders
        PerlOptions +SetupEnv
        Order allow,deny
        Allow from all
    </Location>
#</IfModule>
# directory settings

    AllowOverride None
    Options +ExecCGI -Includes
    Order allow,deny
    Allow from all
</Directory>

    AllowOverride All
    Order allow,deny
    Allow from all
</Directory>
What is the .rpmsave about and is this where my problem is coming from?
Any ideas on how to fix it?
Derek Kiely
EMEA Support Team Leader
KEMP Technologies Limited http://www.kemptechnologies.com/
Mary Rosse Centre
Holland Road
National Technology Park
Limerick
Ireland
DDI: +353 61 260104
Office: +353 61 260101
On 5 July 2012 17:33, Steven Carr  wrote:
...
Check your Apache configuration (possibly /etc/httpd/conf.d/otrs ?) and
verify the otrs-web virtual directory is pointing to the correct location
then bounce Apache.
Steve
On 5 July 2012 16:26, Derek Kiely  wrote:
...
Hello I have updated our OTRS system from 2.4.4 to 3.17 in a two step
...
increment,
All appears to be OK except that when I click on ticket properties I
get the following error message
[image: Inline images 1]
I followed the upgrade scripts exactly, it also looks like the
js/js-cache is pointing to the wrong directory it is pointing to
/opt/otrs-2.4.4/..../js-cache rather than /opt/otrs/..../js-cache/
Any help would be greatly appreciated.
Derek Kiely
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