27 May
2004
27 May
'04
5:42 a.m.
Hello! On Wednesday 26 May 2004 16:39, Teodor Georgiev wrote:
Login as agent and see on the "Phone View" (or whatever it is) menu. By using it, your agent can generate tickets on customer's behalf as he has received a call from them :)))
The problem is in that fact, that there are some agents that act as customers to other agents. So they need to generate tickets not on customer's behalf, but on behalf of themselves, and this is impossible via this way. With respect, Andrej Bazovkin