Does this help? 
<a href="http://forums.otterhub.org/viewtopic.php?f=62&amp;t=15841">http://forums.otterhub.org/viewtopic.php?f=62&amp;t=15841</a> <br><br><div class="gmail_quote">On Mon, Jun 25, 2012 at 9:05 AM,  <span dir="ltr">&lt;<a href="mailto:S.Krueger@aswo.com" target="_blank">S.Krueger@aswo.com</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><font color="#0021bf" face="sans-serif">Hi !</font>
<br>
<br><font color="#0021bf" face="sans-serif">I want to create an email
for the ticket-owner, after a new ticket was merged to an existing ticket.</font>
<br><font color="#0021bf" face="sans-serif">I try to create an event-notification,
but I always get an email with information about the new (merged) ticket
and not about the existing ticket. :-(</font>
<br>
<br><font color="#0021bf" face="sans-serif">I which way can I realise
it ? Any help is welcome :-)</font>
<br>
<br><font color="#0021bf" face="sans-serif">Thanks in advance .</font>
<br><font color="#0021bf" face="sans-serif">Best regards, Stefanie
Krüger</font><br>---------------------------------------------------------------------<br>
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