See: http://cvs.otrs.org/viewcvs.cgi/otrs/UPGRADING you can copy all your data tot your new server mysql files on a linux server are usually in /var/lib/mysql/otrs (so OTRS is the database here!) I installed 2.04, renamed the OTRS directory to OTRS2 (or something...) and than just copied the OTRS directory (= the MySQL database) to the new server (in /var/lib/mysql of course). (better is dumping en importing your data, but it works and is very fast this way...) Than I ran the upgrade script : For MySQL: cat $OTRS_HOME/scripts/DBUpdate-to-2.0.mysql.sql | mysql -p -f -u root otrs maybe you must chown and chgrp the mysql files to owner/group mysql It worked for me... Regards, Peter -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Ravi AHUJA Verzonden: maandag 7 augustus 2006 14:09 Aan: otrs@otrs.org Onderwerp: [otrs] OTRS Upgradation Hi, We are planing to upgrade to v 2.0.4.from 1.3 I have installed 2.0.4 on a new server. I want to know, do i need to again create all users & queues, or there is some procedure to update from my old 1.3 otrs server. Thnaks Ravi Ahuja _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/