Hi Neil,

If you put these tickets in separate queues, just add Queue A to manager A's "My Queues" and Queue B to manager B's "MyQueues", and each will get notifications as tickets are entered into their queues.

Putting tickets en separate queues can be accomplished by a Postmaster Filter.

If you need the tickets in the same queue, I think you can reach your goal by using Eventbased Notifications.

Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Neil Simpson
Sent: Friday, December 10, 2010 1:26 PM
To: otrs@otrs.org
Subject: [otrs] inform via email

Hello,

currently using otrs 2.4.  Im looking for a way to inform on ticket creation from a specific customer a sales manager via email.

for example:

Company A writes to us, i want an email automatically to then go to sales manager A to inform him
Company B writes to us, i want an email automatically to then go to sales manager B to inform him

thanks

Neil