Hi Everyone, <div><br></div><div><br></div><div>before we have configurate the survey to send only on one specific state, update this file /opt/otrs/Kernel/System/Ticket/Event/SurveySendRequest.pm</div><div><br></div><blockquote class="gmail_quote" style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">

return 1 if $Ticket{State} ne &#39;CERRADO&#39;;</blockquote><div><br></div><div>And workś good, but, now we need to use 2 states to send the survey. like this.</div><div><br></div><div><div>     return 1 if ($Ticket{State} ne &#39;CERRADO ADMINISTRATIVO&#39; || $Ticket{State} ne &#39;CERRADO&#39;);</div>

</div><div><br></div><div>But now, the survey are not send to anyone, do you know how to configure this?</div><div><br></div><div>Thanks for your help.</div>