im using 2.0.x. ill check this out. thanks. EDV Tekomedia wrote:
Hello Mike, what version of OTRS do you use? Concerning to Version 2.0.x, you can modify the SysConfig::Ticket::Frontend::Agent::Ticket::ViewClose and put in a default note.
Hth
Markus Nagel
Mike Conigliaro schrieb:
hey guys,
is there a way to automatically fill the note text when closing a ticket? we're finding that we type the same thing every time, and it would be nice to have something automatically inserted in here. thanks in advance.
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-- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com