Have to agree with Mark. Also have to add that SBS is one of the worse windows platforms since you use as a SMB server, with exchange (CPU hog), ISA (cpu hog) and IIS. You give yourself no chance to start with. About upgrade, even with more CPU or RAM, the windows apps will hog the extra ponies you give them. Also doing a MySLQ dump of the bd's and restoring to another machine works perfectly so no worries on this side... Good luck C4ip Mark Nernberg a écrit:
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of pri pri Sent: Friday, October 19, 2007 10:07 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] OTRS very slow
hi thanks for your reply. i did not know windows platform was the problem here. unfortunately OTRS is all set up and running here now. is there any way to improve the performance? will an upgrade to the latest version help? thank you
swatha
First, improving performance will require some analysis to find the bottleneck(s).
Secondly, what do you expect running Windows? You've started off with a slow, inefficient platform. Fixing it now is like polishing a turd. You will never get to 100%, since you're starting in a hole. PerlWin was never all that efficient, either.
Upgrading OTRS isn't going to make a difference. Upgrading the hardware *might* make a difference.
You need to test: network performance, disk i/o performance, web server efficiency, and the database performance -- and that's for starters. Perhaps by fixing disk i/o and the database performance you will find OTRS to get to "acceptable" performance levels. Perhaps not.
The other poster who suggested building and dedicating a Linux system is on-the-money. Transferring your data and installation to a Linux box should be fairly easy once you've got the base system built (i.e. Linux, Apache, Perl, MySQL, all other prerequisites).
Date: Fri, 19 Oct 2007 15:41:33 +0200 From: lminost@denyall.com To: otrs@otrs.org Subject: Re: [otrs] OTRS very slow
Hi,
I would be interested and curious in seeing this "not slow" OTRS and see which time responses you have when displaying queue view, customer_user link and overall Agent Administration panels ... etc :)
Which hardware do you have ? Which backend are you using please ?
By the way, about pri pri question, I have also no experience about an OTRS install under Windows but as I can see and strongly think performance is not the best feature under OTRS, I can advise you to dedicate a linux box to OTRS, that will probably avoid some others problems linked to Windows ...
Thanks by advance for your answers.
Laurent MINOST
Richard Hinkamp - BeSite a écrit :
We have an install with 100.000 tickets and it's not slow. It is not running on Windows (Linux+mysql), so don't know about windows
installs...
Richard
pri pri wrote:
hi all i have been using OTRS on windows small business server 2003 for 4 months now. i am using version 2.2.1 and wanted to know if the system gets very
slow
if there are more than 3000 tickets in my system. i have had frequent SPAM attacks and ended up with 16- 20 thousand e-mails in my system. the system is extremely slow. i would like to know if the system will get very slow if there are more than 3-4 thousand tickets. please let
me
know if you know anything about it. thank you
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