Public or not, they still do some analysis on the *content* of the incoming message, and that’s the likely thing that’s biting you. Something in the content of the message is triggering a filter at the receiving site. There’s nothing OTRS can do about that.

 

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Carlos Ribas
Sent: Monday, September 10, 2012 10:45 AM

To: User questions and discussions about OTRS.
Subject: Re: [otrs] Problems with group of email

 

I don't know Steve, because It works when the customer asks for his password. If the customer receives the password and his email is from a google group, why he can not receive an auto response? The group is set to be public.

 

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