s taylor schrieb:
*** What I now haven't been able to figure out is, 'WHY' in the customer's interface, since the ticket has been 'closed successful', why the followup form is available, allowing the customer to 'reopen' the ticket. I don't want the customer to have this ability. Do you know where I can prevent the customer from reopening a 'closed' ticket, but still giving them the ability to 'close' their own tickets? It seems I used to be able to do this, but not sure what I've inadvertently changed in the config.
That's a hard question! I think you have to test with the options within Frontend::Customer::Ticket::ViewZoom and queue-specific follow-up-setup. Perhaps, you also have to view the source-code.
Thanks again and thanks in advance.
Bye, Alex