Re: [otrs] FW: "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator."

:) :) Great! :) :) but I don't know how you could auth for one and not for CustomerUser. On Wed, Mar 20, 2013 at 5:49 PM, Marty Hillman wrote:

I got it fixed, and I am pretty sure I know what the error was. There are some special characters that you can use in a password that it does not like at all in the Config.pm file. The password I had selected for the test account had an @ symbol in it. When I changed the password to one that was a mixture of cases and numbers, it seems to be working just fine. The Customer page in the admin file is populated with all sorts of AD users now.****

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*From:* Gerald Young [mailto:crythias@gmail.com] *Sent:* Wednesday, March 20, 2013 3:56 PM

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] FW: "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator." ****

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I've set this on 2.7, 3.0, and 3.1. It *should* work on 3.2 or else there'd have been some wailing and gnashing of teeth and immediate bugfixes. ****

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It doesn't look like the code has been changed appreciably in a while, just some code cleanup. ****

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On Wed, Mar 20, 2013 at 4:40 PM, Marty Hillman wrote:****

That poses one question for me. What version are you using where it works? Then I promise to drop this particular issue.****

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But again, Thanks for all of your help. You have all been teaching me more than I ever thought I wanted to know about perl and OTRS. ;-)****

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*From:* Gerald Young [mailto:crythias@gmail.com] *Sent:* Wednesday, March 20, 2013 3:36 PM****

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] FW: "Authentication succeeded, but no customer record is found in the customer backend. Please contact your administrator." ****

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There's not enough other information available for me to assist at this time. I've configured this and helped others configure it on multiple occasions, and have no other information that I can provide via the mailing list. It *could* be a bug in 3.2.3 (don't know) but at the moment, unless I'm looking right at your config, I don't know what else to say.****

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