I think probably the best way (at least on Unix boxen) would be
an SNMP hook (via snmpd?) that would allow for querying of ticket types based
on parameters such as queues, state, average first response, time to close,
etc. This may already be possible via command line (which I believe could be
called via snmpd configs)?
Thank
you,
Jason Loven
Manager - Technical Services
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven@caisoft.com
Web: http://www.caisoft.com/
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco
Vannini
Sent: Tuesday, June 29, 2010 9:20 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] MRTG graphs?
yes ok, but what exactly ? ticket/(h or d or w or m),
ticket/queue, opened, closed, number of customer logins ?
What about having a cronned stat
that print csv output that cacti or mrtg could "load" ?
On Tue, Jun 29, 2010 at 3:08 PM, Jason B. Loven <jloven@caisoft.com> wrote:
Actually I like this idea as well. MRTG
(or even better…Cacti) would be a nice way to have some historical ticket
traffic graphs available. Not to say that Stats can’t do it but it’s just a
different way of tracking trends over time.
Thank you,
Jason Loven
Manager - Technical Services
Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven@caisoft.com
Web: http://www.caisoft.com/
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org]
On Behalf Of Marco Vannini
Sent: Tuesday, June 29, 2010 3:07 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] MRTG graphs?
Hi
LD,
what
there is in stat modules that could not be accomplished as using MRTG ? try to
let us know what is your goal.
MV
On
Mon, Jun 28, 2010 at 6:44 PM, Luis Daniel Lucio Quiroz <luis.daniel.lucio@gmail.com>
wrote:
Hi
all
i wonder if otrs has capacity to display mtrg graphs out-of-the-box or by
adding a module?
Thanx
LD
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