Re: [otrs] multiple CC'd email addresses ?

On 2011-12-13 04:37, Dennis Kavadas wrote:

It does work, I've confirmed it I assume it looks at the message-id, if they are identical then it's the same conversation and the emails are treated accordingly

I confirm. Before enabling this parameter, we used to have a new ticket opened when someone cc'd replied. With this parameter enabled, it it added to the original ticket automatically. I really think this should be enabled by default.