Sometimes when I'm composing a reply to a ticket, I'd like to go back through the history a bit. Unfortunately, there isn't an easy way to do that without having opened the ticket in a new window, or going back into the system in another window and finding that ticket again. Wouldn't it be nice to be able to click on 'Review Ticket History' link and have it pop up in a new window and be able to review the history easily while composing a reply? :-) --------------------------------------------------------------------------- Peter Beckman Internet Guy beckman@purplecow.com http://www.purplecow.com/ ---------------------------------------------------------------------------