Hello,<div><br></div><div>Before I close a ticket, I change it state to Pending, and the user should receive a survey to confirm that was really closed.</div><div><br></div><div>but as I saw, OTRS just send a survey when the state type is closed.</div>

<div><br></div><div>How can I change it?</div><div><br></div><div>Thanks</div>