Where _exactly_ did you download the rpm you used for the upgrade? What is the exact filesize of the rpm? Did you check the MD5 signatures?
I'm believe I downloaded the file from otrs.org. 4162964 Feb 17 12:43 otrs-1.2.1-01.i386.rpm I see that there is an otrs-1.2.2-01.i386.rpm listed for download now. Perhaps I should try and upgrade to the most recent version?
visit http://rpm.pbone.net/index.php3 and search for these RPMs, as RPMs are the best way to upgrade software on a RH system (Good choice, btw): perl-GD, perl-GD-Graph, perl-GDTextutil
Great success with this! Far easier than trying to figure out the problems with installing modules through CPAN. Graphs are now working! :) Robert are you one of the developers on this software? You've been very helpful thank you. I checked on the site but didn't see a section for donations, do you have plans for pay pal donations at some point? Matthew Wentworth IT Administrator City of Dover, NH 288 Cental Avenue Dover, NH 03820-4169 e-mail: m.wentworth@ci.dover.nh.us phone: 603-516-6099