hi, I've got this in my Kernel/Config.pm [...] $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"StdResponse"} $Data{"Signature"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} '; [...] yet when i click on a 'Compose Answer (email):' link the data is still presented in this format: $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"Body"} $Data{"StdResponse"} $Data{"Signature"} '; This remains true after refreshing from server to insure that I'm not loading the zoom view from hard drive cache. My Kernel/ModulesAgentCompose.pm version is AgentCompose.pm,v 1.58 My Kernel/Config.pm version is Config.pm.dist,v 1.9 Any ideas what i might be doing wrong or how i can get the change to take effect? Thanks, ~Steven