Hi, I have just finished the installation of OTRS on
a Unix box running Solaris 9 with a Oracle DB. I attempt to go to
/otrs/index.pl and I receive the error below.
Can't locate DBI.pm in @INC (@INC contains: /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/cpan-lib /opt/carms-utils/otrs/bin/cgi-bin/../.. /usr/perl5/5.6.1/lib/sun4-solaris-64int /usr/perl5/5.6.1/lib /usr/perl5/site_perl/5.6.1/sun4-solaris-64int /usr/perl5/site_perl/5.6.1 /usr/perl5/site_perl /usr/perl5/vendor_perl/5.6.1/sun4-solaris-64int /usr/perl5/vendor_perl/5.6.1 /usr/perl5/vendor_perl .) at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 15.BEGIN failed--compilation aborted at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/DB.pm line 15.Compilation failed in require at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfaceAgent.pm line 27.BEGIN failed--compilation aborted at /opt/carms-utils/otrs/bin/cgi-bin/../../Kernel/System/Web/InterfaceAgent.pm line 27.Compilation failed in require at /opt/carms-utils/otrs/bin/cgi-bin/index.pl line 41.BEGIN failed--compilation aborted at /opt/carms-utils/otrs/bin/cgi-bin/index.pl line 41.
For
help, please send mail to the webmaster (support@carms.ca), giving this error message and the time and date of the error.
I think this error is because Apache or OTRS is using
perl 5.6 and not 5.8 with has the needed modules installed. If that is correct
does anyone know how to fix my problem? If not do you know what the real issue
is?
Thanks for the help.
Canadian Resident Matching Service
613.237.0075 ext. 241
(Toll free) 877.CARMS.42
www.carms.ca
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