* Raphael Thoma
as storage. We'd like to tune the performance with measures mentioned in the docs. A few questions came up on those steps:
TicketStorageModule: in use: ArticleStorageDB / want to use: ArticleStorageFS - Are all attachements stored in one directory? Or are the divided into several subdirectories?
otrs:/opt/otrs/var/article# ll total 16 drwxrwsr-x 9 otrs www-data 4096 2009-07-30 22:16 2006 drwxrwsr-x 12 otrs www-data 4096 2009-07-30 22:16 2007 drwxrwsr-x 9 otrs www-data 4096 2009-12-01 00:00 2009 drwxrwsr-x 4 otrs www-data 4096 2010-02-01 00:00 2010 below that: # ll 2010 total 8 drwxrwsr-x 33 otrs www-data 4096 2010-01-31 00:00 01 drwxrwsr-x 27 otrs www-data 4096 2010-02-25 00:00 02 below that: # ll 2010/01 total 124 drwxrwsr-x 11 otrs www-data 4096 2010-01-02 19:10 01 drwxrwsr-x 10 otrs www-data 4096 2010-01-04 12:10 02 ...
- Can OTRS us ArticleStorageDB and FS at the same time? New tickets-attachements on FS, old in the DB?
Yes. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de