Hi,

I am trying to make otrs integrate with openldap for agent authentication. My ldap allows anon query and I can query ldap from otrs without any problems
I had this in Config.pm

######LDAP CONFIG ######
$Self->{AuthModule} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = '192.168.56.130';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=sridhar,dc=com';
$Self->{'AuthModule::LDAP::UID'} = 'uid';

$Self->{'AuthModule::LDAP::GroupDN'} = 'cn=otrs,ou=groups,dc=sridhar,dc=com';
$Self->{'AuthModule::LDAP::UserAttr'} = 'UID';
$Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
$Self->{'AuthModule::LDAP::Params'} = {
        port    => 389,
        timeout => 120,
        async   => 0,
        version => 3,
    };


$Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP';
$Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://192.168.56.130';
$Self->{'AuthSyncModule::LDAP::BaseDN'} = 'dc=sridhar, dc=com';
$Self->{'AuthSyncModule::LDAP::UID'} = 'uid';
$Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {
        UserFirstname => 'givenName',
        UserLastname  => 'sn',
        UserEmail     => 'mail',
    };
$Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
        'otrs',
    ];

######END OF LDAP CONFIG #######

If I try to login with ldap user, I am getting "Login failed! Your username or password was entered incorrectly." Error message. I can see below log in apache error_log

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jan 19 13:52:16 2011

 Message: No UserID found for 'otrsuser1'!

 Traceback (6751): 
   Module: Kernel::System::User::UserLookup (v1.111) Line: 746
   Module: Kernel::System::Auth::Auth (v1.49) Line: 216
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.58) Line: 201
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48
   Module: (eval) (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.88) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

Am I missing anything? should AuthSyncModule module automatically sync all users in otrs group to mysql? In my case I still have only two users I have initially created in mysql database users table. Any help is much appreciated.

Thanks,
Sridhar..

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