Hello, I am curious to know if there is a way to hide the agent email addresses from the customer's viewpoint (i.e. customer.pl) ? In particular i am referring to the note tree when a customer zooms in on their ticket, but generally speaking, since all customer interaction occurs via the web interface, i'd rather they never know the email addresses of my agents - period. I do not want to remove or disable email functionality (as we use it for notifications and such internally), nor the requirement for the field itself within OTRS ; i simply want to make sure that customers can't see the email addresses of the agents that are handling their tickets. Thank you. -- Daniel Maher <dma PLUS otrs AT witbe DOT net> "The Internet is completely over." -- Prince