Hi all , I'm trying to wrap my mind around this whole procmail filtering concept , seeing as I am quite new to this please bare with me. We have a few support email adresses where customers send problems/requests to.We have a Debian (postfix) email gateway that runs Spamassasin , however only blocking reported spammers. We do still get some arb emails from all over (seeing as our support email adresses are listed on our websites). I have read the docs , but due to my limited exp with postfix/procmail , I cannot quite get there. There is also no sure fire way of tagging emails as spam initially (powers that be wants ALL mail to come through *sic*) on the support boxes. How would I go about setting up some sort of filtering on either the email gateway or the otrs system to not have 1000's of spam tickets to be created? TIA -- Regards , @-----------------------------@ | Danie Theron | | Systems Administrator | | Verpakt Management Services | | email : danie@verpakt.com | | tel : +2711 6020117 | @-----------------------------@ If you dislike change, you're going to dislike being irrelevant even more. Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. "Time is an illusion. Lunchtime double so." (Douglas Adams.) ------------------------------------------------------------------------------------------------------------------------------------------ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ------------------------------------------------------------------------------------------------------------------------------------------