There is a way. I modified my queue view in the system config to include
tickets that are "merged". So there is a way to do it.
I cant remember off the top of my head what sysconfig module to edit, but I
got it from the manual. I will try to find the option and let you know if
you cant find it.
----- Original Message -----
From: "Alex Mihicinac"
Hi Benjamin,
Benjamin Burton wrote:
We've gotten around this problem by pushing tickets into a subqueue. Make sure you're not "watching" that particular subqueue, and then unlock the pending ticket. The ticket will go back into the QueueView, but you will not see it because you're not watching that queue.
Thanks for hint. My plan B was the same thing you suggested. :) Anyways, I thought it could be done somehow via systemconfig, but couldn't manage to find that kind of option.
Maybe this is good idea for future releases of OTRS.
Best regards,
Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
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