Alexander, Thanks for your response, it seems so we can do what we want with OTRS :) I have nothing against giving our code. The only point is that I will not be the one who will develop that code and can not force him to do so (but I will propose) :) I wanted only to be sure that there is no problem if we customize the code in the way WE want and need. I put WE in capitals as this draft feature for example may not be to the taste of others. The developments will be made as much as possible OUTSIDE Otrs in order to be able to upgrade without being able to rewrite all code ... So I am still wondering if others could be interested by such modifications ... Cheers Philippe World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.