14 Feb
2010
14 Feb
'10
10:13 p.m.
Hi When I originally setup OTRS, I accepted the default to start tickets at 10000 with autoincrement and if I check in Framework::Core::Stats the tick is greyed out and there is 10000 in the Default box. However, after a mistake in using my personal email where OTRS pulled in 150 emails and made them in to tickets, the ticket numbers are now all random (but seemingly using the date EG 2010021410000031) - the last two digits seem to be the random element. Can anyone suggest why this is so and how to resume with the 10000 series? Thanks Neil