Hello, Mario.

I have all my customers' emails neatly organized in the customers. The CustomerIDs are assigned. When the ticket comes via email, CustomerID is assigned automatically.
When the agent posts a ticket via AgentTicketPhone, the Customer and CustomerID are mandatory.
Could you clarify what you're trying to achieve?

Regards,
Anton.

2009/1/5 ml@bortal.de <ml@bortal.de>
Hello List,

can i make the CustomerID Field mandatory?

Is there a way to display the CustomerID Field if composing an e-mail reply?

Right now i have the TimeUnit and CustomerID Field only in AgentTicketEmail but not in AgentTicketCompose

Thanks,
Mario
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