And working now! Many thanks!
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of BIRO Zoltan
Sent: Monday, February 17, 2014 4:02 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question
I found it...
From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of BIRO Zoltan
Sent: Monday, February 17, 2014 4:00 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question
How change my current services to default?
From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Monday, February 17, 2014 3:45 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question
It means the service is either not default or not assigned.
On Mon, Feb 17, 2014 at 9:42 AM, BIRO Zoltan mailto:zoltan.biro@amaris.com> wrote:
Hello Gerald,
Thanks for your reply!
This ACL created with ACL Editor in version 3.3.4.
Create new ticket > choose a Customer which is under the AMACN > it don't shows any services...
Cheers,
Zoltan
From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Monday, February 17, 2014 2:33 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question
ACL's are supposed to be added directly to Config.pm according to documentation.
Services are attached to customers, so won't show until a customer is chosen.
On Mon, Feb 17, 2014 at 3:01 AM, BIRO Zoltan mailto:zoltan.biro@amaris.com> wrote:
Hello,
Any idea for this issue?
Thanks!
Zoltan
From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of BIRO Zoltan
Sent: Friday, February 14, 2014 2:08 PM
To: otrs@otrs.orgmailto:otrs@otrs.org
Subject: [otrs] ACL question
Hi All,
I'm playing with ACL for service assignment. If I configured to set priority 5 for this CustomeID it's working, when I open a new ticket the priority setting up to priority 5 automatically.
My problem is when I configure the Service it's doesn't shows anything in the new ticket service field.
What did I wrong?
OTRS version 3.3.4 and my ZZZACL.pm:
# OTRS config file (automatically generated)
# VERSION:1.1
package Kernel::Config::Files::ZZZACL;
use strict;
use warnings;
use utf8;
sub Load {
my ($File, $Self) = @_;
# Created: 2014-02-14 13:21:50 (zoltan.biro@amaris.commailto:zoltan.biro@amaris.com)
# Changed: 2014-02-14 13:46:23 (zoltan.biro@amaris.commailto:zoltan.biro@amaris.com)
$Self->{TicketAcl}->{"Service CustomerID"} = {
'Possible' => {
'Ticket' => {
'Service' => [
'GENERIC::TEST'
]
}
},
'PossibleNot' => {},
'Properties' => {
'CustomerUser' => {
'UserCustomerID' => [
'AMACN'
]
}
},
'PropertiesDatabase' => {},
'StopAfterMatch' => 0
};
}
1;
Thanks!
Zoltan
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