Re: [otrs] Priority, Impact and Criticality

Hello, Whenever a customer asks to disable them, I just go and comment the lines on the DTLs where they are called. Since they're not mandatory, commenting the lines is usually enough. Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 6 January 2012 14:03, Wagner wrote:

Hello,

is there a way to disable the fields Priority, Impact and Criticality?

I thought I had seen it in the Sysconfig, but didn't find.

Thanks

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