Hi Gerrit, the additional rows show up if you adjust the table width for different rows.


Settings need to be changed in this file for your individual scheme.
(in this case this is the fhr path)

/opt/otrs/Kernel/Output/HTML/fhr/AgentDashboardTicketGeneric.dtl

<!-- dtl:block:ContentLargeTicketGenericRow -->
        <dtl if ($Env{"Color"} eq "") { $Env{"Color"} = "searchactive"; }>
        <tr class="$Env{"Color"}" onmouseover="this.className='searchhighlight';" onmouseout="this.className='$Env{"Color"}';">

          <td width="10%">
            <a href="$Env{"Baselink"}Action=AgentTicketZoom&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}&QueueID=$Data{"QueueID"}" onmouseover="window.status='$JSText{"Zoom"}'; return true;" onmouseout="window.status='';" title="$QData{"Title"}">$Data{"TicketNumber"}</a>
          </td>
          <td width="40%">
            <div title="$QData{"Title"}">$QData{"Title","70"}</div>
          </td>
          <td>$QData{"Time"}</td>
                                  <td width="20%">

                                                <a href="$Env{"Baselink"}Action=AgentTicketQueue&QueueID=$QData{"QueueID"}"onmouseover="window.status='$JSText{"Queue"}'; return true;" onmouseout="window.status='';">

                                                <div title="$QData{"Queue"}">$QData{"Queue"}</div>

                                                </a>

                                  </td>

                                  <td width="15%">


if everything went fine your dashboard will look like this:


Now you can sort the tickets for queue, or user.