Hi all,

I’m running OTRS on Open Suse 11.1 and I’m having an issue with opening Office 2007 from OTRS. When we try and open a document it opens as a ZIP file. This seems to be an issue related to the mime settings and I’ve tried adding the following to the /etc/mime.types file however this hasn’t resolved the issue:-

application/vnd.openxmlformats docx pptx xlsx

And also

application/vnd.ms-word.document.macroEnabled.12 .docm
application/vnd.openxmlformats-officedocument.wordprocessingml.document docx
application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx
application/vnd.ms-powerpoint.template.macroEnabled.12 potm
application/vnd.openxmlformats-officedocument.presentationml.template potx
application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam
application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm
application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx
application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm
application/vnd.openxmlformats-officedocument.presentationml.presentation pptx
application/vnd.ms-excel.addin.macroEnabled.12 xlam
application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb
application/vnd.ms-excel.sheet.macroEnabled.12 xlsm
application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx
application/vnd.ms-excel.template.macroEnabled.12 xltm
application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx

The issue only seems to be related to Internet Explorer as Firefox and Chrome work okay. I’ve also tried adding the OTRS web address as a Trusted Site within IE but this hasn’t resolved the issue either.

Has anybody else had the same problem? If so how did you resolve?

Any help will be much appreciated.

Regards,

David Hunter