Hi Hans, On Thu, May 01, 2003 at 01:18:47PM +0200, Hans Scheffers wrote:
Maybe i am doing something wrong but I have three remarks on the new release: - When the customer has an attachment it doesn't show up with the agent
This is working for me (see: http://demo.otrs.org/otrs/index.pl?Action=AgentZoom&TicketID=45467).
- Closing a ticket doesn't give a notice to the user automatically
Do you mean a 'status notify' to the customer? This is working if configured for the queue (AdminArea -> Queue).
- The customer doesn't see his history of tickets when logged in although the setting for this is yes
Jepp. That's a bug. You need to klick on 'yes' in the customer preferences screen (I know, yes is selected). If you ned a quick solution, updated * Kernel/Modules/CustomerTicketOverView.pm * Kernel/System/AuthSession/*.pm from CVS.
Hans Scheffers [...] http://www.jiflin.nl
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972