Hello,

 

i wanted to switch from runtimedb to staticdb today for "core::ticket::indexmodule" on otrs 3.0.9. Changed the value in otrs gui to staticdb, then ran the otrs.rebuildticketindex.pl script.

 

script fails almost immediately with:

 

message - no such ticketid (72145)

 

has anyone come across this and knows a simple fix?

 

ive reverted back to runtimedb for now and run the cleanup script to avoid conflicts.

 

any help appreciated.

 

Neil