Hi all,<div><br></div><div>My challenge is this -</div><div><br></div><div>We have an existing CRM system. Currently our support agents are copying the ticket ID over to the CRM system every time they receiving an ticket.</div>
<div><br></div><div>Anyone have any good idea how I can make the life more easier for my support agents?</div><div><br></div><div>Thanks.</div><div><br></div>