Thank you.

I had just noticed that there were two postmaster_email files in my cron folder. On had a ~ suffix on the end and this one has the */5 cron entry in it. I have deleted that file.

Just rebooted and run crontab –u otrs –l and I get:

“no crontab for otrs”.

OTRS is running but I still need to execute

./Cron sh start otrs

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerrit Tamboer
Sent: 04 January 2010 19:39
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Postmaster Cron does not start after reboot

You can remove it by outcommenting the entry.

Just put # in front of the line.

# */5 * * * * $HOME/bin/PostMasterMailbox.pl >> dev/null

After that restart the OTRS service.

That might solve your problem.

From: Gordon O'Brien [mailto:gordon.obrien@mediasquare.co.uk]
To: User questions and discussions about OTRS. [mailto:otrs@otrs.org]
Sent: Mon, 04 Jan 2010 20:36:17 +0100
Subject: Re: [otrs] Postmaster Cron does not start after reboot

Thanks for your response.

I appear to have two entries in crontab for postmaster_mailbox:

*/1 * * * * $HOME/bin/PostMasterMailbox.pl >> dev/null

*/5 * * * * $HOME/bin/PostMasterMailbox.pl >> dev/null

Could this be causing the problem?

How do I remove the latter entry?

Cheers

G.O.B.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerrit Tamboer
Sent: 04 January 2010 17:46
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Postmaster Cron does not start after reboot

Check the cronjobs.

/opt/otrs/var/cron

To see if the cron is running:

crontab -u -l otrs

Good luck.

From: Gordon O'Brien [mailto:gordon.obrien@mediasquare.co.uk]
To: Gordon O'Brien [mailto:gordon.obrien@mediasquare.co.uk], otrs@otrs.org
Sent: Mon, 04 Jan 2010 18:40:03 +0100
Subject: [otrs] Postmaster Cron does not start after reboot

Hi

I am running OTRS 2.4.5 on OpenSUSE 11.1

I have a problem when the server is rebooted after updates. The Postmaster mail account will not fetch email from the configured POP3 account unless I click ‘run now’ or manually execute ./Cron sh start otrs

Is there a way for this to automatically start after a reboot?

Thanks.

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