Hi Aaron,

This would be something the customer would need to do in their outlook. >From a service point of view i think we should provide this and not bother the customer about this. But, creative thinking outside the otrs box :-) Thanx ..

Greets

Mayk

Aaron Rabinowitz wrote:

Can you create a client rule in outlook when receiving from people (or @company.com) to forward it and also leave it in the mailbox? that way it still goes to both?

On Fri, Jan 9, 2009 at 4:22 PM, Weindel Frank <fweindel@phillyburbs.com> wrote:

I don't think such a feature exists. I've asked if an auto CC could be
done at all and have yet to have anyone tell me yes or no. This would be
a very nice feature!

Frank Weindel

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Mayk Backus
Sent: Friday, January 09, 2009 6:39 AM
To: User questions and discussions about OTRS.
Subject: [otrs] CC e-mail for company members

Hi All,

I have the following issue. I want to have some sort of always CC for
some company's. Like say company FooBar has members Barny And Charly .
When Charly shoots a ticket by e-mail , when one of my supporters does a

reply to Charly , it should always CC Bary in the reply. But just for
certain company's.

Is this possible ?

thanx

Mayk

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