In the bin directory there's an otrs.checkModules script. Try running that to see if otrs has what it needs. Alan McKay wrote:
Here are the entries in my apache access_log
Note the first one for index.pl would be when I just load the page. I then input my UN/PW and hit the login button, I assume that is what is causing the 2nd entry
192.168.0.22 - - [17/Jun/2009:14:22:01 -0400] "GET /otrs/hello.pl HTTP/1.1" 500 - "-" "Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.0.10) Gecko/2009042718 CentOS/3.0.10-1.el5.centos Firefox/3.0.10" 192.168.0.22 - - [17/Jun/2009:14:24:20 -0400] "GET /otrs/index.pl HTTP/1.1" 200 10653 "-" "Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.0.10) Gecko/2009042718 CentOS/3.0.10-1.el5.centos Firefox/3.0.10" 192.168.0.22 - - [17/Jun/2009:14:24:43 -0400] "POST /otrs/index.pl HTTP/1.1" 302 87 "http://192.168.0.22/otrs/index.pl" "Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.0.10) Gecko/2009042718 CentOS/3.0.10-1.el5.centos Firefox/3.0.10"
Aha! But this appears to be my problem : [Wed Jun 17 14:24:44 2009] -e: Attempt to free unreferenced scalar: SV 0xafe2e04, Perl interpreter: 0x90e2d00 at /var/www/otrs//Kernel/System/Config.pm line 1308.
Could it be that yum added my otrs RPM but did not add the list of perl dependencies?
Perhaps I will have to go back and manually do that