30 Sep
2008
30 Sep
'08
4:56 a.m.
В сообщении от Monday 29 September 2008 20:15:50 Niran Abeygunawardena написал(а):
Is it possible to send notifications such as follow-ups to all agents monitoring a queue instead of just to the owner of the ticket?
there is sysconfig option: "Config Options: Ticket -> Core::PostMaster PostmasterFollowUpOnUnlockAgentNotifyOnlyToOwner: Send agent follow-up notification just to the owner, if a ticket is unlocked? The default is to send a notification to all agents, if a ticket is unlocked." -- Mike Lykov