Re: [otrs] Reporting feature availibilty

aix tiger wrote:

Is it not possible to generate similar kind of reports from sql queries ?? Offcourse , in that we have to know the tables and column information related to OTRS database...

I'm pretty sure that it is possible to generate similar reports using SQL queries. I don't know if the OTRS database schema is documented, but browsing the database should give you some ideas of what data is available where. Nils Breunese.