Here is a link to a related entry on the users list: http://www.mail-archive.com/otrs@otrs.org/msg06916.html The queue with the oldest entry will blink by default. Short of making code changes the easiest way to make the blinking stop is to answer the oldest ticket. Here is the code in AgentQueueView.pm that is behind the blinking (from OTRS 1.3.2) # should i highlight this queue if ($Queue{MaxAge} >= $Self->{HighlightAge2}) { $QueueStrg .= "<font color='$Self->{HighlightColor2}'>"; } elsif ($Queue{MaxAge} >= $Self->{HighlightAge1}) { $QueueStrg .= "<font color='$Self->{HighlightColor1}'>"; } # the oldest queue if ($Queue{QueueID} == $QueueIDOfMaxAge) { $QueueStrg .= "<blink>"; } Mike -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ken Kilgore Sent: Monday, October 10, 2005 4:18 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Why do the names of the queues blink? and"ExpandTicketZoom" Problem Did you get any answers on this? I have one queue that does this as well and would love to stop it from flashing/blinking. Ken Kilgore ---------------------------------------------- When life hands you lemons just grab the salt and pass the Tequila. KartheeK wrote:
Hell0 All,
I have implimented OTRS-2.0.2 on my machine.I have some doubts to be clarified. 1] Why do the names of some queues in the "Queue View" screen blink all the time. 2] In the File Ticket.pm, I have enabled "Expand Zoom Ticket". This expands all the notes added by agents in the ticket Zoom View. However the right hand side of the screen that has customer info,Compose Answer,Change queue repeate itself again and agin in the screen. How do I stop it??
Any input regarding the matter is a welcome.
Regards KartheeK
__________________________________________________________ Yahoo! India Matrimony: Find your partner now. Go to http://yahoo.shaadi.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies.