I see where you're going can you help me with;
Create another Notification Event, perhaps in conjunction with a Generic Agent making a change to, for instance, State for the reminder once Pending Time has elapsed.
Thank you,
Garabed Yegavian
-----Original Message-----
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Sent: Thursday, September 15, 2011 5:59 AM
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Subject: otrs Digest, Vol 36, Issue 22
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Today's Topics:
1. Re: Display SLA field but not Service field in ticket
creation interface in customer.pl (Gerald Young)
2. Re: ACL to make available only certain TicketFreeText based
on queue (Gerald Young)
3. Re: Ticket Alerts (Gerald Young)
----------------------------------------------------------------------
Message: 1
Date: Thu, 15 Sep 2011 08:41:22 -0400
From: Gerald Young
Le 2011-08-10 18:45, Gerald Young a ?crit :
You can edit the dtl and change the select option to input type=hidden
for the service.
This worked for the type, but when I tried with Service, it doesn't work:
<input type="hidden" name="TypeID" value="Other"> for type
<input type="hidden" name="ServiceID" value="Standard"> for service
Actually, it kind of works, because Service field is not there, but since the SLA fields depends on what's in the Service field, I don't see my SLAs linked to my "Standard" service.
Thanks,
Ugo
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