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Today's Topics:
1. Re: My Queues (Alex)
2. Re: My Queues (Sorin BRABETE)
3. Re: My Queues (Alex)
4. Re: My Queues (Sorin BRABETE)
5. New icoming email ticket - edit user? (Martin Hochreiter)
----------------------------------------------------------------------
Message: 1
Date: Sun, 30 Jan 2005 20:08:40 +0300
From: Alex <alexander.k@spymac.com>
Subject: Re: [otrs] My Queues
To: otrs@otrs.org
Message-ID: <324617870.20050130200840@spymac.com>
Content-Type: text/plain; charset=us-ascii
Hello all,
Saturday, January 29, 2005, 7:44:03 PM, you wrote:
Could someone explain what My Queues is? How to get tickets there?
The My Queues feature is something like your favourite queues. It enables quick
access to all tickets of interest to you without navigating to their respective
queue.
As an agent, you define your favourite queues in the Preferences area. There is
a list of queues and you can select multiple queues from that list by
ctrl-clicking on them.
After you define your favourite queues, all tickets in those queues will show up
in "My Queues".
Thanks for detailed info. Configured it. Now I have another problem.
I set notify user about new emails/tickets and notification send
twice. One to user and second to otrs user. Is it possible disable
sending notification to otrs? Thanks.
Have you tried under user in admin area for each agent.For example try
to select agent and click change there you can disable notifications
for each agent then submit.Remember I said try