Hi Michiel,

thank you man, you made my day, i thought no one faced/know my issue!

i'll check the servers this week and get back, appreciated.

btw, for Lighty + OTRS how-to, consider it done, i'll send it to the maillist next week, insha'allah.

--
Jerais A. Al-Jeraisy, RHCE, LPIC, Linux+.

Sr. Systems Specialist
email: root@jerais.com
website: http://www.jerais.com

"Knowledge is power, and power corrupts. Study hard, Be evil!" --unknown

On Mon, Jun 8, 2009 at 1:07 PM, Michiel Beijen <michiel@beefreeit.nl> wrote:

Hi Jerais,

You probably noticed that Log.pm uses the System-V shared memory queues to store the system log messages for displaying these in the web frontend.
I currently do not have access to a FreeBSD system, but there is a kernel configuration flag to enable System-V shmem: see the SYSVSHM option in the Handbook: http://www.freebsd.org/doc/en/books/handbook/kernelconfig-config.html - is this enabled in your kernel?

Also, have you enabled jail.sysvipc_allowed sysctl for kernel? This is necessary to allow access to shmget et al. from a jail.

Can you share your experiences with running OTRS on Lighty? Do you also use fcgi? Were there any caveats configuring it, and can you share your configuration setup?

Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl

On Wed, Jun 3, 2009 at 12:44, Jerais A. Al-Jeraisy <root@jerais.com> wrote:

Hi all,

well, i've this strange problem and i'm sure you gonna help me :-).

- the problem is:
when i run -though web- installer.pl or index.pl i'm getting this error message:

"Function not implemented at /usr/local/otrs/bin/cgi-bin/../../Kernel/System/Log.pm line 93."

- this is the environment that i'm gonna install OTRS on:

FreeBSD 7.1. -Jailed-.
Webserver: lighttpd-1.4.22
Perl version: v5.10.0
perl-OTRS modules:
./otrs.checkModules
"
   o CGI............................ok (v3.43)
   o Date::Pcalc....................ok (v1.2)
   o Date::Format...................ok (v2.22)
   o DBI............................ok (v1.607)
   o DBD::mysql.....................ok (v4.010)
   o Digest::MD5....................ok (v2.38)
   o Crypt::PasswdMD5...............ok (v1.3)
   o LWP::UserAgent.................ok (v5.826)
   o IO::Scalar.....................ok (v2.110)
   o IO::Wrap.......................ok (v2.110)
   o MIME::Base64...................ok (v3.07)
   o Mail::Internet.................ok (v2.04)
   o MIME::Tools....................ok (v5.427)
   o Net::DNS.......................ok (v0.65)
   o Net::POP3......................ok (v2.29)
      o Net::POP3::SSLWrapper.......not installed! (not required / for SSL connections)
   o Net::IMAP::Simple..............not installed! (not required / for IMAP connections)
      o Net::IMAP::Simple::SSL......not installed! (not required / for SSL connections)
   o Net::SMTP......................ok (v2.31)
      o Authen::SASL................ok (v2.12)
   o Net::LDAP......................not installed! (not required / for directory authentication)
   o GD.............................ok (v2.41)
      o GD::Text....................ok (v0.86)
      o GD::Graph...................ok (v1.44_01)
      o GD::Graph::lines............ok (v1.17)
      o GD::Text::Align.............ok (v1.18)
   o PDF::API2......................ok (v0.73)
      o Compress::Zlib..............ok (v2.015)
   o XML::Parser....................ok (v2.36)
"
this is the first time i'm getting this with OTRS, and i'm struggling since 2days to solve it.

appreacitaced your help in advance.


--
Jerais A. Al-Jeraisy, RHCE
Sr. Systems Specialist
email: root@jerais.com
website: http://www.jerais.com

"Knowledge is power, and power corrupts. Study hard, Be evil!" --unknown

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