8 Feb
2006
8 Feb
'06
8:19 p.m.
Where is "re-open"? I have searched and found the closed ticket. The state says closed, how do I state it as open?
Yes, I did not find this explicitly either. However, if you Compose an answer to the customer (e.g., we're reopening the ticket) you can specify the next state of the ticket to be open. Hope that helps!
Lee Connell Network Engineer
*************** * Adam Getchell, M.S. * Director of Information Technology * College of Agricultural & Environmental Sciences Deans' Office * acgetchell@ucdavis.edu (530)752-8008 *************** "Invincibility is in oneself, vulnerability in the opponent." -- Sun Tzu