Dear OTRS community,

I would like to invite you to join the OTRS Community Rheinland meeting on 14th April in Dormagen.

The initiative “OTRS Community Rheinland” is to create a regional face-to-face OTRS user’s forum to exchange experiences and discuss the new features or some good practices of customization.

More detailed information: http://forums.otrs.org/viewtopic.php?f=34&t=9027

I'm looking forwarding to meeting you on Thursday evening!
Bo

Agenda

17:30 – 18:00           Warm up with some soft drinks and snacks

18:00 – 18:15           Welcome from OTRS Community Board

-            Alexander Halle (OTRS Community Board Member)

18:15 – 18:45           OTRS connecting internal and external support teams

-            A presentation of OTRS user’s story

-            Artur Rueb (maxence business consulting gmbh)

18:45 – 19:30           Introduction of Generic Interface und Outlook of OTRS 3.1

and Q&A Session

-             Martin Gruner (Senior Developer R&D, OTRS AG)

19:30 –                      Open discussions