It's hard to tell from your post if this will be obvioius to you or not... but the first question is:

• Do you have a driver that allows perl access to your datasource (at an acceptable performance level)??? I have no idea if this is the case for Exchange or not... we became a Microsoft Free shop many years ago and I know nothing of Exchange anymore. (We're also happier, more profitable and more efficient, btw...)

• If the answer is yes, then it's mostly a matter of defining the datasource schema in config.pm, in the "Map" array definition, within the "CustomerUser Stuff" section...

I don't remember much more than that... hope it helps

>

> Hi there list members,

>

> External/Separate Company DB's;

> After a fare amount of time poring over user posts in the mail list

> archives it appears that it is possible to reference Company

> information from our own database.  What I think I need is an example

> of this being done.  Is there anyone that could post an example of

> this being done.

>

> Exchange Contacts;

>

> Is it possible to devise a lookup and link in tickets to a contact on

> an Exchange Public folder?

>

> Regards,

>

> Mikola (Mik) Rose

> PowerSoft Development Corp.

> CIO, Information Technology / Support Services

> Customer Service: 1 (250) 642-0199

> Sales Dep.: 1 (888) 833-7697

> Support Dep.: 1 (250) 642-0295

> www.power-soft.com

>

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Mike Morris

The Music Place

1617 Willowhurst Avenue

San Jose, CA 95125

(408) 445-ARTS (2787)

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