SV: SV: [otrs] Sending notification to End user (customer)when ticketis moved to new queue

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You have to turn on the sending of this Notification (note: it's no auto-answer) within the queue you move the ticket -in-. In German, the queue-specific parameter is called "Kundeninfo Verschieben" (sorry, English translation is disabled on our OTRS-installation).

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Now, I think you get the setting you are seeking for.

That's exactly what we were looking for! Vielen Dank! Regards, Roy Andre Norway